Q: What areas do you currently serve?

A: We are currently serving the Livermore and Pleasanton areas!

Q: What exactly do the different service tiers include?

A: Great question!

* Essential Return: We'll take your bins to the curb before your scheduled collection day and return them to their designated spot afterward.

* Clean Return: Includes everything in Essential Return, plus we'll regularly clean the inside and outside of your bins to keep them fresh and odor-free.

* Premium Return: Our top-tier return service! You get the convenience of Essential Return, plus we'll also ensure the area around your bins is tidy after collection.

* Essential Complete: Combines taking your bins to the curb and returning them, along with regular cleaning of the outside of your bins.

* Clean Complete: Offers the full convenience of curbside service (out and back) with thorough cleaning of both the inside and outside of your bins.

* Premium Complete: Our most comprehensive service! We handle getting your bins to the curb and back, a complete inside and outside cleaning, and we'll tidy up the area around your bins.

Q: How do you know my trash collection schedule?

A: We'll sync up with your city's official trash collection schedule for your address to ensure your bins are always managed on the right days. We'll confirm this with you during the setup process.

Q: Do I need to be home for Curbly to service my bins?

A: Nope! You don't need to be home. Just make sure your bins are accessible on your property for our team to handle.

Q: What if I need to pause or cancel my service?

A: We understand that things change! You can easily manage your subscription through your account on our website or by contacting our friendly customer support team. There are no long-term contracts, and you can pause, change, or cancel as needed.

Q: How often do you clean the bins with the "Clean" and "Premium" tiers?

A: For our "Clean" and "Premium" tiers, we typically clean your bins on a recurring schedule, such as monthly or bi-monthly, depending on the plan and your location. We'll provide the specific cleaning frequency when you sign up.

Q: Do you provide new bins?

A: No, we service the bins that are provided by your city.